Refund policy - Refund policy

REFUND POLICY

----

We have a 30-day return policy, which means you have 30 days after receiving the product to request a return.

To be eligible for a return, the product must be in the same condition as it was received, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at info@rosaliedonell.com. Please note that returns must be sent to:

8230 Balatonfüred, Kodály Zoltán utca 6., Hungary

If your return is accepted, we will send you a return label and instructions on how and where to send the package. We do not accept products returned without a return request. Please note that if your place of residence is not Hungary, the delivery of the goods may take longer than expected.

If you have any questions about returns, you can contact us at any time: info@rosaliedonell.com.

Damages and problems

Please check your order upon receipt and contact us immediately if the product is faulty, damaged or if you receive an incorrect product so that we can assess the fault and repair it.

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), unique products (such as special orders or personalized products) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about this product.

Unfortunately, we are unable to return sale items or gift vouchers.

Exchange

The fastest way to get what you are looking for is to return the existing product and purchase the new product separately after the return is accepted.

European Union 3-day cancellation period

Notwithstanding the above, if the goods are delivered to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As stated above, the product must be in the same condition as received, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you once we have received and examined your return and let you know if the refund has been approved or not. If approved, we will automatically issue a refund to the original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund.

If it has been more than 15 working days since we approved your return, please contact us at info@rosaliedonell.com.

RETURNS

----

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rosaliedonell.com. Please note that returns will need to be sent to the following address:

8230 Balatonfüred, Kodály Zoltán utca 6., Hungary

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Hungary, shipping your goods may take longer than expected.

You can always contact us for any return questions info@rosaliedonell.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us info@rosaliedonell.com.